Your credit account

At a glance

  • Invoices for all registrations and renewals are issued on the 8th of the next month with 30 days payment terms and covers all Top Level Domains and Nominet services

Credit account

We will charge you the appropriate fees for all the domain names that you register or renew on your tag each month. See here for details of UK namespace pricing and .cymru .wales pricing.

We issue our invoices on the 8th of each month and give you the option to receive them by email or post. We will charge the amount given in each of your monthly invoices to your credit account.

We issue separate invoices for domain name registrations and renewals. These invoices include all the domain names that you have registered or renewed from 00:00:01 on the first day of the previous month to midnight on the last day of the previous month.

Our Credit and Payment Terms apply for all existing and new registrars.

UK Domain Family

  • If you send us a registration and renewal request for the same .uk domain name in the same month, these requests will be consolidated into one registration request for the combined period of time.

Credit limit

Provided we receive satisfactory references we initially set your credit limit at £500 although you may ask us for a higher limit. If your references are unsatisfactory or unavailable, we will ask you to deposit a sum of money against your credit account before you can make any transactions using our registrar systems.  We reserve the right to suspend the use of your tag and your ability to register and renew Top Level Domain names when you reach your credit limit, to reduce your credit limit and to refuse a request for a higher limit, in which case you can either make early payment of outstanding invoices or deposit a sum of money against your account.

  • We may alter credit limits at any time, usually in response to updated information from third party sources such as credit bureaux or to a change in payment trends or history.
  • We will monitor registrar outstanding balances against agreed credit limits.
  • For credit monitoring purposes, all pending transactions will be considered when comparing outstanding balances to agreed credit limits.
  • On a registrar exceeding an agreed limit, we may choose to extend the limit or suspend the registrar from fee-incurring operations.

GTLD Renewals

Generic Top Level Domains are auto-renewed upon expiry by the registry.

If you do not have sufficient credit in your account at the point of expiry, your domain name will not be renewed and you will need to send us a separate renewal request once you have resolved your credit.

If the domain name has not been renewed by you within 45 days of expiry you can still renew it, but we will charge you a redemption fee.

If the domain name has not been renewed by you within 75 days of expiry, we will cancel the registration and make the domain name available for registration.

Cancelling domain name registrations

This sections covers

UK Domain Family cancellations
.cymru .wales cancellations

UK Domain Family

We always issue the invoice for a new registration to the registering registrar.  

If you delete a domain name registration or cancel a renewal request before we invoice the fee to you, we will not charge you. Once we have produced our invoice we will not issue any credit notes and you will have to pay our invoice in full, even if the domain name is subsequently cancelled or detagged.

Cancelling registrations

  • If you register a domain name and successfully send a delete instruction to our registrar systems before midnight on the 7th day of the month following registration, we will not charge you. However please note that there is a limit to your use of the delete operation.
  • The limit will be 5 domain names or 5% of domain names that have yet to be invoiced (whichever is higher). Once this limit is reached all delete requests will be rejected and the domain names will be invoiced.

Cancelling renewals

  • If you renew a domain name by mistake, you can cancel your renewal instruction by using the ‘unrenew’ operation at any time before we issue our invoice for the renewal fees and we will not charge you. However, after we have generated our invoice you will not be able to cancel a renewal request. Where a registration and renewal request have been consolidated, the unrenew facility is not available.  If you wish to cancel the domain name, the delete operation should be used instead.

Tag changes

  • If you register a domain name, we will invoice you for the registration fee, even if you release the domain name to another registrar before we issue our invoice.
  • If you submit a renewal instruction we will invoice you for the renewal fee, even if you subsequently change the tag on the domain name.

.cymru .wales

Standard grace periods apply for the deletion of registrations and renewals. Domain names deleted outside of these grace periods will be charged and we will not issue credit notes for new registrations or renewals.

We always issue the invoice for a new registration to the registering registrar.  

Cancelling registrations

If you register a domain name and successfully send a delete instruction to our registrar systems within the 5 day ‘add grace period’ we will not charge you. However, use of the delete command is subject to the limits set out in ICANN’s AGP Limits Policy.

  • (i)    10% of the net new registrations in that month, or
  • (ii)    fifty (50) domain names, whichever is greater

See our WHOIS and technical acceptable use policy for full usage restrictions.

Cancelling renewals

  • If you renew a domain name and successfully send a delete instruction to our registrar systems within the 5 day renew grace period we will not charge you.
  • If you delete a domain name within the 45 day auto renew grace period, we will not charge you if this is completed before we issue our invoice for the auto renewal.
  • If you delete a domain name within the 45 day auto renew grace period, but after we have issued our invoice for a the auto renewal, a credit note will be applied to  your account.
  • Credit notes that have been issued for domain names deleted within the auto renew grace period will be applied to the balance of the credit account. Registrars should review both outstanding credit notes and invoices to ensure they make the correct payment.
  • Whether or not credit is offered, we will only recognise a transaction as completed once it becomes non-refundable.  This will include invoicing for auto-renewed domains following expiry of the ‘auto-renew grace period’.  Prior to a transaction becoming non-refundable, it will be regarded as pending.

Payment terms

Payment is due on monthly invoices within 30 days of the date of the invoice. If you do not pay an invoice, we reserve the right to suspend the use of your tag and your ability to register and renew Top Level Domain names . We may also charge interest on balances unpaid for more than 60 days. You can find details on a range of payment methods.

VAT

VAT is excluded on invoices to our non-UK registrars based outside the EU.

VAT can be excluded from our invoices to our non-UK registrars who are business customers based in the EU. So that we can remove VAT from your invoices, you must give us your VAT registration number appropriate for the country in which you are based. You can enter this into your account details in Online Service. Additionally, please contact Customer Services [link to Contact Us page] to request that you are invoiced excluding VAT.

Please see the HMRC web site for details.