Help with Business Intelligence
Business Intelligence FAQ
Who can set up as a BI user?
How many BI users can I set up under my account?
I have multiple accounts, do I need to set up a BI user for each one?
How can I change the BI User login name?
How can I update the BI User password? / I have forgotten my BI Password how can reset it?
I have locked my BI account how can I unlock it?
When Logging into Nominet BI I can’t see the Registrar Resources Dashboard
I can’t see any graphs in the BI system
I am getting a lot of errors on the Nominet BI system. How can I prevent this?
How can I export data from Nominet BI?
How can I submit feedback about the system?
How can I save my current view of data as the default?
Where can I see my recently accessed dashboards?
When was the data last updated?
I am not getting any data returned on my reports/analyses
An administrative contact on a Registrar account can log into Online Services and set up a BI User.
The BI user will need to be deleted and a new BI user will need to be created. This is done in the Business Intelligence area in Online Services.
The BI User’s Password can be updated or changed in the Business Intelligence area in Online Services.
Please call Nominet BI support on 01865 332233.
Sometimes your browser remembers which BI Pages you were on last. To go back to the Registrar Resources home page navigate to ‘Dashboards’ in the common header area at the top of the screen and select Registrar Resources from the drop down menu.
Nominet BI requires Flash to view the graphs. You can download Adobe Flash Player here.
Nominet BI requires a modern browser, Firefox has the best compatibility but the following browsers are also supported: IE 7 or above, Firefox 4 or above, Google Chrome.
Below each Analysis there is an export button which has options to export data in various formats.
Feedback can be submitted via email to: [email protected].
Click on Page Options (top right of the dashboard) then choose ‘Save Current Customisation’ and tick ‘Make this my default for this page’.
In the common header area there is a recent link. This shows you your recently access dashboards, along with the most popular area.
Check that your filters are not too restrictive. If you are still having problems please call Nominet BI support on 01865 332233
Minerva House, Edmund Halley Road, Oxford Science Park, OX4 4DQ, United Kingdom