Registrar Compliance Programme Update
Thank you to all registrars for engaging with the 2015 Registrar Compliance Programme. Highlights from this work include:
- 1,000 registrar tags moved to the new Accredited Channel Partner and Self-Managed classifications
- Delivery of 3,500 registrar reviews
- Supporting registrars through the implementation of the Data Quality Policy and identifying areas where operational processes could be strengthened
- Achieving a 92.2% customer satisfaction score from feedback given through our real-time compliance feedback survey
Thank you also to those registrars that took the time to give the Compliance Team feedback through the online customer survey. Your comments have been very useful in helping us understand how we can improve on what we do and provide our registrars with appropriate support and advice on compliance related matters.
We are now gearing up for the 2016 Registrar Compliance Programme and based on your feedback we are planning a slightly more informal approach with more phone based communications made by the team. You also told us that you would prefer to get more regular updates during the assessments and so we have made changes to ensure that you are kept better informed as we progress the review. Registrars selected for review will receive an advance notice via email two weeks in advance of the assessment starting.
If you have any questions about the upcoming review of your tag or would like to discuss the benefits of reclassification please contact the Compliance Team.