.uk WHOIS opt-out

At a glance

  • You are obliged to provide us with accurate details about your customers when registering their .uk domain names under our terms and conditions and our registrar agreement with you
  • ‘Consumers’ have the right to opt out from having their address published on the WHOIS
  • Opt-out can only be set for domains where the registrant type is set as "UK Individual"
  • To qualify for opting out of having address details published, the domain name must not be used for any commercial activity and be unconnected with any business, trade or profession
  • If we are made aware of any domain name that may be incorrectly opted out of the WHOIS, we will make the appropriate investigations

The Nominet WHOIS service is used to find information about domain names ending in .uk. It displays the information that we hold about domain names that are currently registered including:

  • registrant's details (name and postal address)
  • registration and next renewal dates
  • current status
  • registrar
  • nameservers associated with the domain name.

You are obliged to provide us with accurate details about your customers when registering their .uk domain names under the terms and conditions of registration and our registrar agreement with you. These details will be used in the WHOIS.

 “Consumers" have the right to opt out from having their address, and where applicable the address for service, published on the WHOIS. This option is only available if the registrant type is set as "UK Individual". Furthermore to qualify the domain name must not be used for any commercial activity and be unconnected with any business, trade or profession. This includes the display of any pay per click advertising on the site.

How to set the WHOIS opt-out

The opt-out can be set either on initial registration, or through modifying or updating the domain name's details after registration.

Incorrect opt-out

If we are made aware of any domain name that may be incorrectly opted out of the WHOIS, we will make the appropriate investigations.

We have a set process that we follow that enables us to remove the opt-out. This includes sending emails to both the registrant and the registrar. The domain name can also be locked to prevent the registrant from opting back out without appropriate checks being made to ensure it is eligible for opt-out.

Our process for dealing with incorrect opt-outs is:

  1. Workflow initiated through complaint or other information about an incorrect opt-out
  2. Automated check - Is the registrant name a Limited company or PLC? Or is the 'Trading as' field populated?
  • If 'yes', the domain name is opted in and notification sent to the registrant and the registrar
  • The opt-in status is locked to prevent further changes.
  1. Manual check for a commercial account name or commercial or other non-qualifying activity on domain name
  2. If the domain name does not qualify for opt-out, notification is sent to the registrant and registrar requesting action
  3. Notification gives 5 days’ notice for either:
  • The registrar to remove the opt-out, or
  • The non-qualifying content to be removed from the site, or
  • The account name is amended to that of an individual consumer, and if necessary any 'trading as' name is removed.
  1. After 5 days the following action is taken:
  • Check that the registrar has removed the opt-out, and apply the opt-out lock if not set by registrar
  • If the opt-out has not been removed by the registrar, the domain name is re-checked for non-qualifying content, account name changes or trading as status
  • If the non-qualifying content, account name or trading status has not been removed or changed we will opt the domain name in and apply the opt-out lock to prevent further changes being made
  • Registrant and registrar emailed to advise that the domain name opt-out has been removed.

Opt-out lock

We have introduced a lock function to prevent a registrant from using our online services to change the opt-out status of a domain name. This lock will be applied whenever we intervene to remove an opt-out. The lock can also be set and removed by registrars using any of our registrar systems.

Account structure for WHOIS opt-out

The opt-out status must be the same for all domain names within an account. If we receive notice of a non-qualifying domain name within an account we will opt-in ALL domain names on that account. The correspondence sent will include details of a maximum of 10 domain names on the account that will be opted in. If a registrant disputes this then each domain name on the account will be checked and the account will be split by opt-out and opt-in status.